The Gold-Standard, Norm-Referenced Organizational Diagnostic

The Campbell Organizational Survey (COS™) is the original, full-length, norm-referenced organizational climate survey designed to assess how employees experience the fundamental systems, conditions, and leadership practices of their organization. The COS provides a comprehensive diagnostic of culture, execution, rewards, ethics, and working conditions—allowing leaders to benchmark results against established norms and identify structural strengths, risks, and misalignments that directly affect engagement, performance, and retention.

Unlike abbreviated or express diagnostics, the COS is intentionally deep and comprehensive, making it ideal for enterprise-level assessments, formal organizational development initiatives, benchmarking studies, and longitudinal measurement. The survey measures organizational systems and conditions—not individual traits and is appropriate for low- to moderate-stakes applications such as culture assessment, OD consulting, and strategic planning. It is not intended for employee selection, promotion, or disciplinary decisions.

The COS Classic Online Edition is delivered exclusively via secure online administration and includes professional scoring, consolidated reporting, and technical documentation. Optional strategic support—such as executive feedback sessions or OD consulting—is available through a separate Statement of Work (SOW) to ensure clarity, flexibility, and alignment with organizational needs.

COS™ Scales and Definitions

Classic COS scales, grouped by domain

Work Environment & Climate

Work Itself
The extent to which employees find their work meaningful, engaging, and intrinsically satisfying.

Working Conditions
The degree to which tools, systems, policies, and the physical or technical environment support effective work.

Stress-Free
The balance of workload and pressure, recognizing that both excessive stress and insufficient challenge reduce effectiveness.

Co-Workers
The quality of relationships, cooperation, and teamwork among employees.

Civility & Respect
The consistency with which employees experience professionalism, fairness, and respectful treatment.

General Satisfaction
Overall satisfaction with the organization as a place to work.

Leadership, Systems, and Execution

Top Leadership
Confidence in senior leadership’s competence, integrity, and strategic direction.

Supervision
The effectiveness of immediate supervisors in providing guidance, support, and accountability.

Planning
The extent to which work is organized, proactive, and guided by clear priorities.

Feedback
The quality, usefulness, and frequency of performance-related feedback.

Ethics
The perceived fairness, integrity, and ethical consistency of organizational decision-making.

Innovation
The extent to which improvement, new ideas, and constructive change are encouraged.

Rewards, Security, and Outcomes

Pay
Perceived fairness and adequacy of compensation.

Benefits
Satisfaction with non-salary rewards and support programs.

Job Security
Employee confidence in the stability and continuity of employment.

Promotions
Perceived fairness, transparency, and accessibility of advancement opportunities.

Quality
Clarity and enforcement of standards for high-quality work and outcomes.

Additional Surveys

• Additional surveys beyond initial order: $20 per survey

Included with All Standard COS Administrations

• Secure online survey administration
• Full COS core scale set with demographics
• Norm-referenced scoring and interpretation
• Automated scoring and processing
• Consolidated organizational and subgroup reporting (PDF)
• Technical documentation and interpretation materials
• One strategic level feedback session (Virtual)

Optional Enhancements

• Additional consolidated reports (requested at time of order): $300 per report
• Supplemental item set (up to 12 custom items): $1,500
• Tailored COS Version (custom configuration): available as a special consulting project.

Professional Services (Separate SOW)

• Strategic organizational development consulting, if requested, is delivered under a separate Statement of Work (SOW) at an agreed-upon hourly rate.
• One high-level executive leadership feedback session is included.  Additional sessions, if required, will be covered under a separate SOW

All COS surveys are administered online. Reports and guides are delivered in PDF format. The COS assesses organizational systems and climate and is not intended for individual evaluation or employment decision-making.